1. General Provisions

This Refund Policy is intended to outline the procedures and terms for refunds when customers are not satisfied with the services provided. The policy sets out clear rules and procedures that apply to refund requests.

2. Responsibility

Company Rummy Zone is committed to providing high quality services and complying with all applicable investment laws and regulations.

3. Refund conditions

3.1 Unintended transactions: In case of unintended transactions or technical failures that may lead to loss of funds, the Company undertakes to fully refund the lost funds.
3.2 Cancellation of transactions: The Client has the right to cancel a transaction within a certain period of time from the moment of its execution. Refunds will be made according to the established terms and commissions.
3.3 Unsatisfactory quality of services: If the Client is not satisfied with the quality of services provided, the Company will consider the refund request on an individual basis and make a decision in accordance with internal procedures.
3.4 Prohibited transactions: Refunds will not be issued if the transaction was related to illegal activities or violation of company policy.

4. Refund procedure

4.1 Submitting a request: The customer submits a refund request by contacting the support team using the contact details provided.
4.2 Reviewing the request: The company will review the refund request as soon as possible, usually within two business weeks.
4.3 Decision: After reviewing the request, the company will decide whether to issue a refund or explain the reasons for refusal.
4.4 Payment of funds: In case of a favorable decision, the company will pay out funds to the customer's account as soon as possible.

5. Final provisions

This Refund Policy is an integral part of the General Terms and Conditions of Use. The Company reserves the right to make changes to the policy without prior notice, but the changes will be published on the Company's official website.